Hospital collections officers and other accounts receivable administrators meet a challenging set of demands every day. Their function is to represent a care facility while listening to and understanding the concerns of patients. A report by the Healthcare Financial Management Association called "Strategies for a High-Performance Revenue Cycle" identified human resources training as a leading indicator of success.
One of the study's findings was that high-achieving organizations invested considerable energy and innovation in how they train employees at every level of accounts receivable management.
"Also common to organizations with high-performing revenue cycles is that they spend significant time training and educating new and existing employees," explains the report. "Leadership believes that sizeable resources must be devoted to ensuring that staff have the necessary training and education to effectively handle the demands of their positions."
When team members are unprepared to face the conversations, exchanges and other interactions that come about when collecting on unpaid medical bills, they won't put the organization's best foot forward. These communications are part of the facility's public-facing brand building, so acting on these steps is critical to success. The more empowered finance workers are to field difficult questions in the best possible manner, the better they can guide patients through the process of billing and making payments. This patient-centric approach allows the organization and the patients it serves to benefit.
At Professional Medical Services, we're excited to announce our new web-based platform for employee training. Our system is fully customizable to the specific needs of your organization and ensures that team members can complete key exercises at their own pace. Contact us today to learn more about how our training solutions can help ensure consistency and dexterity in accounts receivable management.