How to successfully measure performance outcomes

Dec 7, 2015 | Healthcare Industry News

To improve the quality of care and reduce costs, health care organizations are starting to implement programs that measure performance outcomes.

These programs tend to take a lot of time and resources, and are often overwhelming for systems. For these reasons, some organizations are discouraged from getting started. To help providers break down the process to feel more like a realistic goal, The Harvard Business Review (HRB) identified five leadership imperatives.

First, HRB recommends finding clinicians who have already championed their own programs. These "believers" will help generate momentum for the program and offer guidance through challenges. They will act as an example of how successful these programs can actually be.

Then, providers should organize a team with good leadership. This team will have an appointed leader, who will direct and define deadlines for key milestones. Team members should represent different functions throughout the organization

A good performance measurement program will be an investment of time and resources, and while this investment won't have immediate pay-off, HRB explains that it's essential for long-term success. Good investments will engage leaders, create bridges between different organizational functions and commit resources with a goal of long-term success.

In order to maintain momentum throughout this long process, HRB recommends celebrating any progress along the way. This will keep generating excitement for the program, even when it feels long and challenging. HRB says that clinicians tend to respond to inspiration from peers and colleagues. To provide inspiration for this program, you can share the stories of other successful programs with them as a way to elevate their interest.

For more training tips to improve your health care system's financial efficiency, contact Professional Medical Services today.