If you’ve been through the health care system at some point in your life, you know firsthand what a difference it makes when a physician has a good bedside manner. Regardless of whether you find yourself at the doctor with the flue or at the hospital with broken arm, you want a doctor tending to you who is kind and compassionate.
Over the years, research has shown that doctors who have a bad bedside manner are more likely to be sued for malpractice, according to the New York Times. It’s obvious that patients want to be treated with respect and dignity throughout all their care or they feel as though something was lacking.
The same rule of thumb should apply to health care insurance representatives. Even if they are not at the hospital or doctor’s office, the fact remains that health insurance agents are a part of the health care process. That said, they should treat patients with the same pleasant “bedside” manner that a physician would.
To learn more about good health care practices, contact Professional Medical Services today!